You can send your viruses, infected files, Trojans, suspected worms, spyware, and other suspicious files to Trend Micro for evaluation. For more information, refer to the following site:
Provide the following information:
Email: Your email address where you would like to receive a response from the antivirus team.
Product: The product you are currently using. If you are using multiple Trend Micro products, select the product that has the most effect on the problem submitted, or the product that is most commonly in use.
Number of Infected Seats: The number of users in your organization that are infected.
Upload File: Trend Micro recommends that you create a password-protected zip file of the suspicious file, using the word “virus” as the password, and then select the protected zip file in the Upload File field.
Description: Please include a brief description of the symptoms you are experiencing. Our team of virus engineers will “dissect” the file to identify and characterize any risks it may contain and return the cleaned file to you, usually within 48 hours.
Submissions made through the submission wizard/virus doctor are addressed promptly and are not subject to the policies and restrictions set forth as part of the Trend Micro Virus Response Service Level Agreement.
When you click Next, an acknowledgement screen displays. This screen also displays a Tracking Number for the problem that you submitted.
Alternatively, you can also send Trend Micro the URL of any Web site you suspect of being a phish site, or other so-called "disease vector" (the intentional source of Internet threats such as spyware and viruses).
Send an email to the following address and specify "Phish or Disease Vector" as the subject.
In the United States, you can also call the following toll-free telephone number:
(877) TRENDAV, or 877-873-6328